Terms and Conditions

Order

We are the general agent in Hong Kong and are responsible for the distribution, website management, order processing and delivery of the products you order through our website.

When you place an order, it means that you purchase the products at the specified price. Once the order is submitted, you cannot cancel the order even if we have not accepted or rejected your order.

We will email you to confirm that we have received your order. The confirmation email will provide:

– Details of your order;

– Details of the price charged;

– Follow-up information for your order.

This email will indicate that we will accept your order. You can track the status of your order online.

We reserve the right, at our sole discretion, not to accept or cancel your order for any reason, including but not limited to:

– there is insufficient stock of the goods you ordered;

– delivery to your area cannot be arranged; or

– the price marked on one or more of the goods you ordered is incorrect due to human or computer error or error in the pricing information provided.

If we cancel your order, we will notify you by email and will deposit the refund into your account or refund it to your credit card account via your payment method as soon as possible within thirty (30) days from the date you submit your order. You accept that we do not need to make any compensation for any dissatisfaction caused by the incident.

Price and Payment

We will make all reasonable commercial efforts to display accurate and up-to-date prices on our website, but we reserve the right to cancel any order with an incorrect price.

If the price of the product is higher when we intend to accept your order than when you made your order, we will cancel your order or contact you to consult whether you intend to pay the higher price or cancel your order.

If we cancel your order and you have made any payment, we will refund you. You agree and accept that we do not need to make any compensation for your dissatisfaction.

When you place an order, you authorize us to pay by credit card or directly to our bank account in the amount of your order when we accept your order. The ownership of the goods will not be transferred to you until you have received the goods.

If you pay directly (including but not limited to bank transfer, credit card, PAYME, etc.), you must provide proof. If you cannot provide it, this website has the right to reject your order.

We use third-party payment services to conduct online transactions. When you make an order, your credit card information will be collected, processed and retained by us and the payment service provider, and you agree and accept to be bound by their terms and conditions. You agree and accept that you are solely and exclusively responsible for any losses incurred or incurred by you when conducting credit card transactions, and we shall not be liable for any such losses in whole or in part under any circumstances.

All transactions conducted on this website are calculated in Hong Kong dollars. Payments made in other currencies via credit card will be converted into Hong Kong dollars. Please consult your card issuing bank for their exchange rate policy. Changes in exchange rates may result in a difference between the price paid and the price paid at the time of purchase.

The transaction will be converted into Hong Kong dollars at the exchange rate at that time, but it is not guaranteed to be the latest exchange rate at that time. If you place an order and pay, it means that you have accepted the price at the time of placing the order.

This website is located in Hong Kong. If your bank or credit card company charges you any fees due to regional issues when making a payment, this website will not be responsible.

Delivery

We only ship on working days.

Working days exclude Hong Kong public holidays and when Typhoon Warning Signal No. 8 or above or Black Rainstorm Warning is in effect. We currently do not deliver to remote areas and outlying islands, and buildings without lift facilities. We reserve the right to refuse delivery at our sole discretion. You agree and accept that you will collect the ordered goods from our logistics supplier. We will not accept cancellation of orders or refund to you under any circumstances.

We will deliver the goods you ordered to the delivery address you provided via SF Express or other logistics companies. When you confirm receipt of the goods, you agree to show your photo identification upon request. When the goods are delivered to the delivery address you provided, the goods are deemed to be delivered to you and received by you. If you fail to receive the goods for any reason, you agree and accept that we have the right to choose to charge you additional fees or cancel your order.

Title to the product and risk of loss of the product will pass to you when we deliver it to the selected logistics company.

You will become the owner of the goods when they are delivered to you. Once the goods are delivered to you, you will hold the goods at your own risk and we will not be responsible for their loss or damage.

You must pay according to the shipping regulations of this website. If you do not pay enough shipping, this website has the right to require you to pay the shipping fee before shipping.

We can handle the relevant transportation procedures according to the buyer’s requirements, but our responsibility is limited to delivering the goods on time. We will assist the buyer in inquiring when encountering delivery accidents. We will not bear any compensation other than that provided by the logistics company to customers. All inquiries and claims shall be handled in accordance with the regulations of the logistics company. Before the logistics company’s inquiry and tracking mail deadline expires, the buyer shall not request compensation. The buyer must verify the detailed delivery address and the consignee’s telephone number to avoid delays in delivery. Anyone who purchases on this website is deemed to have agreed to this statement.

force majeure

If the service you need is not provided accurately due to force majeure (including natural disasters, fire, flood, accidents, riots, war, government policies, strikes or any circumstances beyond our control), we will not assume any liability to users or any third party.